SERVICES
The New Change Management
Ask business leaders why their recent change effort did not live up to its promise. They always answer not that they got the strategy wrong, but that they couldn’t get enough internal support for changes.
Ask anyone who has participated on steering committees or design groups about their experience, and they will respond, “Wouldn't it be great if everyone could have the experience we had? Wouldn't it be great if everyone could have learned what we learned?”
Ask people who are on the outside looking in and they will say, “what are ‘they’ going to do to us.”
What we call the new change management is based on four principles:
- Widen the circle of involvement
- Connect people to each other
- Create communities for action
- Promote fairness.
What can you expect from the new change management?
- People grasp the issues and align around a common purpose.
- Urgency and energy create a new future.
- Free-flowing information and cooperation replace organizational silos because people connect to the issues and to each other.
- Broad participation quickly identifies performance gaps and their solutions, improving productivity and customer satisfaction.
- Creativity sparks when both internal and external stakeholders contribute their best ideas.
- Capacity for future changes increases as people develop the skills and processes to meet Present and future challenges.
When an organization is focused, and the system its people work within includes spirited involvement, remarkable things can occur very quickly.